Frequently Asked Questions

Please read our FAQ before sending us a message.

Privacy Policy

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. Kindly remove any other statements that contradict with the above statements.

Terms & Conditions

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

The United Arab Emirates is our country of domicile.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

We accept payments online using Visa and MasterCard credit/debit card in AED

What do I do if my product is defective/damaged?

All our products are passed through a rigorous quality assurance process, which enables us to maintain the highest standards at all times. In case you received a damaged or defective product, please contact our customer service at info@hadiyanow.com with a little description of the issue and we will get back to you within 24 to 48 hours. It would be very helpful if you can add a picture to the product and the production expiry date.

Refunds will be done only through the Original Mode of Payment.

What do I do if I receive the wrong products?

We’re very sorry that you received the wrong order. Could you please send an e-mail to our customer service at info@hadiyanow.com with the actual order you requested and what you received. If possible a copy of the order receipt would be helpful. We’ll get right on it and send you the correct order within 24 hours.

Refunds will be done only through the Original Mode of Payment.

What do I do if I rejected my delivery?

If you rejected your order due to defective/damaged or wrong items, we’ll be more than happy to replace the order at no extra cost once the customer service reviews your e-mail. (please refer to What do I do if my product is defective/damaged? & What do I do if I receive the wrong products?)

What do I do if I want to reschedule my delivery time?

We are working around the clock to ensure your delivery arrives in the time you want. For any rescheduling, orders rescheduled within 1 hour after placing the order will be free of any additional cost. However, for orders rescheduled after 1 hour of placing the order, a rescheduling fee of AED30 will be applied to your order.

Delivery / Shipment Policy

HADIYA NOW will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Delivery Time Slots

  • Orders placed before 3PM will be delivered after 1 day
  • Orders placed after 3PM will be delivered after 2 days
  • Delivery days don’t include Fridays
  • Check below our delivery schedule
 
Dubai AD
  • Orders placed before 3PM will be delivered after 1 day
  • Orders placed after 3PM will be delivered after 2 days
  • Delivery days don’t include Fridays and Saturdays
  • Check below our delivery schedule
Ras Al Khaimah Delivery
  • Delivery days are Tuesday and Thursday
  • Check below our delivery schedule
Ajman Schedule
  • Delivery days are Monday and Thursday
  • Check below our delivery schedule
Fujairah